Your privacy is our priority. This document clearly explains how 2j collects, uses, stores, and protects your personal data when you use our platform. We are committed to keeping your information safe and managed with full transparency.
Our Commitment
Six core privacy protection principles we uphold to keep every 2j user's information secure.
All data you submit to the 2j platform is protected by 256-bit SSL encryption. This means sensitive information such as login credentials and financial data cannot be intercepted by third parties during transmission.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and regular security audits. Only staff with specific authorisation may access user information.
You have full control over your account. Two-factor authentication (2FA) is available to all 2j users to add an extra layer of security to the login process.
2j does not sell, rent, or transfer your personal data to any third party for marketing purposes. Your information is used solely for platform operations and legal compliance.
The 2j platform operates in full compliance with the Malaysia Personal Data Protection Act (PDPA). We ensure all data collection and usage processes meet applicable legal requirements.
Our Privacy Policy is reviewed and updated regularly to ensure it reflects the latest industry best practices. Users will be notified of any material changes via email or in-platform notification.
Note: This Privacy Policy ("Policy") describes 2j's privacy practices regarding the collection, use, disclosure, and protection of your personal information. By using the 2j platform, you agree to the terms of this Policy.
2j ("we", "Platform") respects every user's privacy and is committed to protecting the personal data entrusted to us. This Privacy Policy is drafted to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards.
This Policy applies to all personal information you provide to us when registering an account, using 2j platform services, contacting our support team, or interacting with any part of our platform — including the website, Android and iOS mobile apps, and all official 2j communication channels.
We encourage you to read this document carefully. Should you have any questions about how we handle your personal data, the 2j support team is available via live chat 24/7 within the platform.
When you register an account or use 2j's services, we collect the following information:
When you use the 2j platform, our systems automatically record certain technical information to ensure a smooth and secure user experience:
Every piece of data we collect is used for clearly defined and legitimate purposes. We do not use your data for any other purpose without prior notice. The primary uses of your data include:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management & identity verification | Name, email, KYC | Contract execution |
| Deposit & withdrawal processing | Banking details, transaction records | Contract execution |
| Fraud prevention & security | IP, login activity | Legitimate interest |
| Communication & customer support | Email, phone number | Contract execution |
| Legal compliance & reporting | All related data | Legal obligation |
| Product improvement & analytics | Anonymised usage data | Legitimate interest |
We do not use your personal data to make automated decisions that have a significant impact on you without human involvement. Any material account-related decisions will involve a manual review by our team.
2j does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, in the course of platform operations, we may share certain information with the following parties under limited and controlled circumstances:
Every third party we work with has undergone a rigorous security assessment and is required to handle your data to a protection standard equal to or higher than our own.
The 2j platform uses cookies and similar tracking technologies to enhance your experience, understand usage patterns, and ensure account security. There are several types of cookies we use:
This type of cookie is required for the platform's core operations and cannot be disabled. It manages your login session, security settings, and language preferences. Without these cookies, the platform cannot function properly.
We use analytics cookies to understand how users interact with the 2j platform as a whole. Data collected is aggregated and cannot be used to identify you individually. This information helps us improve the platform's design and functionality.
These cookies store your preference settings such as interface language, time zone, and other display settings so you don't need to reconfigure them each time you access the platform.
You can manage or disable non-essential cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.
We take a layered approach to protecting your personal data. The technical and organisational security measures we implement include:
While we do our best to protect your data, no security system can be guaranteed 100% safe from all threats. We encourage you to take precautions as well, such as using a strong password and never sharing your login credentials with anyone.
2j retains your personal data for as long as your account is active or as needed to provide services to you. After account closure, we retain certain records for a defined period to meet legal obligations, resolve disputes, and enforce our agreements.
After the applicable retention period has ended, your data will be securely deleted using industry-recognised data deletion methods.
As a 2j platform user, you have the following rights regarding your personal data under Malaysia's PDPA:
To submit any request related to the rights above, please contact our support team via live chat on the platform. We will process your request within thirty (30) business days.
The 2j platform is a service strictly restricted to individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. Should we discover that a minor's data has been collected without our knowledge, we will take immediate action to delete that data and close the account in question.
If you believe your child or any underage individual has registered on the 2j platform, please contact us immediately so we can take the appropriate action.
The 2j platform may contain links to third-party services such as payment processors or game providers. This Privacy Policy applies only to the 2j platform and does not cover the privacy practices of those third parties. We encourage you to read the privacy policy of each third-party service you use separately.
2j reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via your registered email or a prominent in-platform notification at least seven (7) days before the changes take effect.
The "Updated" date shown at the top of this document will always reflect the date of the most recent changes. We encourage you to review this page periodically to stay informed about how we handle your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:
Live Chat: Available 24/7 on the 2j platform – the fastest way to get immediate support.
Email: [email protected] – for written enquiries regarding privacy and data protection.
We aim to respond to all privacy-related enquiries within three (3) business days. For more complex cases such as data access or deletion requests, the processing period is up to thirty (30) business days.